Disneyland Resort has implemented strict new rules to enhance ride safety and guest experience amid rising ride disruptions. The resort’s management aims to address the growing concerns over ride reliability, with guest behavior accounting for 13% of ride shutdowns in fiscal year 2025—up from a historical average of 10%.
Key regulations:
- The phone policy, known as ‘Stow it, Don’t Show it’, prohibits visible phones on certain rides.
- Handheld filming is banned on high-motion rides.
- A ban on selfie sticks and other loose items is now enforced to prevent interference with ride safety.
- Bag checks have become more intensive, ensuring deeper inspections for restricted items.
- Facial recognition technology is used at entry gates to facilitate re-entry and combat fraud.
The changes come after a noticeable spike in disruptions, prompting Disneyland to take action. These adjustments reflect a commitment to both safety and the overall guest experience. As Natalie Katzka, a Disneyland spokesperson, emphasized, “Phones must be fully secured in a bag or pocket before boarding.” A sentiment echoed by many visitors who prefer immersing themselves in the magic of the park rather than being distracted by their devices.
Beyond safety measures, Disneyland continues its philanthropic efforts. The resort recently supported Make-A-Wish, providing $30 million last year—helping grant over 110,000 wishes during Bob Iger’s tenure. Events like Disney’s Wishes Assemble have granted nearly 40 wishes to children facing critical illnesses at the park. Leslie Motter noted, “Something truly special happens when communities come together with one shared vision: to bring joy to wish kids in ways that surpass even their greatest imagination.” The smiles on those children’s faces when their wish comes to life — there’s nothing like it.
